Mitel experienced a minor incident on September 11, 2024 affecting Media, lasting 12d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Media
Update timeline
- investigating Sep 11, 2024, 12:35 PM UTC
We are investigating outbound call issues from Mitel One Mobile clients with carrier minutes enabled. We will provide an update when we have more information.
- identified Sep 12, 2024, 02:11 PM UTC
We have identified the issue and are working on a fix. We will provide another update once the fix has been deployed.
- monitoring Sep 18, 2024, 01:41 PM UTC
A fix has been deployed, outbound calls should now be working properly again. We will continue to monitor and update.
- resolved Sep 24, 2024, 11:34 AM UTC
This issue has been resolved. This affected a small number of customers, it was fixed with a deployment on September 17th.