Mitel experienced a notice incident on December 18, 2024 affecting Workflow and Workflow and 1 more component, lasting 25d 19h. The incident has been resolved; the full update timeline is below.
Affected components
WorkflowWorkflowWorkflow
Update timeline
- monitoring Dec 18, 2024, 06:43 PM UTC
We have identified and fixed an issue with the Twilio Social Media flow integration on MiContact Center Business where messages were very slow to be delivered. Please ensure that you do not configure the Fallback URL or Status URL in the Twilio console when configuring the Social Media flow integration. We will continue to monitor this issue and provide any updates as needed.
- resolved Jan 13, 2025, 01:44 PM UTC
This incident has been resolved. Please ensure that you do not configure the Fallback URL or Status URL in the Twilio console when configuring the Social Media flow integration.