Mitel experienced a notice incident on April 27, 2022, lasting 6h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 27, 2022, 08:47 PM UTC
We have identified partial failure of our outbound SMS service that is affecting less than 5% of our traffic. We are currently working with our upstream provider to identify the issue
- identified Apr 27, 2022, 10:01 PM UTC
SMS provider has identified partial outage with their number provider for message routing and are currently working with their upstream partner to resolve issue. Customer may see message rejections or submission delays for outbound messages
- monitoring Apr 28, 2022, 12:48 AM UTC
The issue has been resolved on the remote host and we will be monitoring the traffic for the next couple of hours
- resolved Apr 28, 2022, 02:50 AM UTC
Outbound SMS traffic has stabilized and the issue has been resolved