Mitel incident

Accounts Console unresponsive

Major Resolved View vendor source →

Mitel experienced a major incident on May 17, 2022 affecting CloudLink Accounts Portal, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
May 17, 2022, 08:26 AM UTC
Resolved
May 18, 2022, 12:45 PM UTC
Duration
1d 4h
Detected by Pingoru
May 17, 2022, 08:26 AM UTC

Affected components

CloudLink Accounts Portal

Update timeline

  1. investigating May 17, 2022, 08:26 AM UTC

    We are currently investigating reports with the Accounts Console not being able to fetch account information.

  2. investigating May 17, 2022, 08:45 AM UTC

    We are continuing to investigate this issue.

  3. identified May 17, 2022, 09:44 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 17, 2022, 09:49 AM UTC

    A fix has been implemented. You may need to clear your browser cache for accounts.mitel.io and log in before accounts load correctly.

  5. resolved May 18, 2022, 12:45 PM UTC

    This incident has been resolved.