Mitel experienced a minor incident on June 13, 2022 affecting Authentication and Authentication, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2022, 02:12 PM UTC
We're currently investigating a higher than normal error rate with the authentication service in the EU region.
- investigating Jun 13, 2022, 02:20 PM UTC
We are also seeing a higher error rate in the US region.
- identified Jun 13, 2022, 03:01 PM UTC
We have identified the issue and are working on a fix now. This issue affects all users authenticating with the CloudLink platform. Some users may see it working now while others may not. Will update again once we confirm it is working for all users.
- identified Jun 13, 2022, 04:03 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 13, 2022, 04:33 PM UTC
We have implemented a fix for all regions and testing shows everything working. Please note that there may be some caching occurring so if you encounter an error please wait a minute and try again. You may need to quit and restart any applications that have been open during this event. We will continue to monitor for the next few hours.
- resolved Jun 13, 2022, 07:05 PM UTC
This incident has been resolved.