Mitel experienced a minor incident on September 9, 2022 affecting CloudLink Authentication Portal and CloudLink Accounts Portal and 1 more component, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
CloudLink Authentication PortalCloudLink Accounts PortalCloudLink Gateway PortalMiTeam MeetingsContact Center Admin Portal
Update timeline
- identified Sep 09, 2022, 04:58 PM UTC
We're currently seeing a higher than normal error rate when accessing Cloudlink web applications such as Mitel One, MiTeam Meetings, and portals. This is caused by a downstream cloud provider issue. We are monitoring for resolution.
- monitoring Sep 09, 2022, 07:27 PM UTC
The downstream cloud provider has marked the issue as resolved and we are seeing return to normal operation.
- resolved Sep 09, 2022, 07:52 PM UTC
This incident has been resolved.