Mitel experienced a minor incident on February 3, 2023 affecting Mitel One, lasting 10d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 03, 2023, 04:23 PM UTC
We are aware of an issue affecting the CloudLink Gateway where it loses its connection with the cloud. This issue only affects the physical hardware appliance. Symptoms of this issue include calls in applications failing to connect, or presence status failing to update. If you encounter this scenario, please restart (power cycle) the CloudLink Gateway. We are working on a permanent fix. Please watch this incident for further updates. For more information please refer to KMS article https://mitel.custhelp.com/app/answers/answer_view/a_id/1019017
- monitoring Feb 03, 2023, 04:53 PM UTC
We have published version 2.2.1 for the CloudLink Gateway. Please update the CloudLink Gateway to update to this new version.
- monitoring Feb 10, 2023, 02:09 PM UTC
We have published version 2.2.2 for the CloudLink Gateway. Please update the CloudLink Gateway to update to this new version.
- resolved Feb 14, 2023, 02:40 PM UTC
This incident has been resolved.