Mitel incident

Call Service is not available

Critical Resolved View vendor source →

Mitel experienced a critical incident on March 7, 2023 affecting Mitel One, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2023, 12:43 PM UTC
Resolved
Mar 07, 2023, 02:08 PM UTC
Duration
1h 24m
Detected by Pingoru
Mar 07, 2023, 12:43 PM UTC

Affected components

Mitel One

Update timeline

  1. investigating Mar 07, 2023, 11:09 AM UTC

    We are currently investigating reports of calls not being possible.

  2. investigating Mar 07, 2023, 11:10 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 07, 2023, 11:30 AM UTC

    We are continuing to investigate this issue.

  4. identified Mar 07, 2023, 11:45 AM UTC

    We've identified the issue and are currently working towards a resolution

  5. monitoring Mar 07, 2023, 12:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 07, 2023, 02:08 PM UTC

    This incident has been resolved. This issue was caused by an underlying caching layer in the CloudLink Media Services stack.