Mitel experienced a critical incident on June 13, 2023 affecting Authentication and CloudLink Authentication Portal and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 13, 2023, 07:08 PM UTC
We are aware of issues with our downstream provider impacting service to our US cloud. We are currently engaged and working on resolution and will provide further updates when we have more details.
- identified Jun 13, 2023, 07:28 PM UTC
All applications running on our US cloud will not be able to authenticate or make API calls to the platform. Our downstream provider has acknowledged the issue and is working to resolve as quickly as they can.
- identified Jun 13, 2023, 08:08 PM UTC
We're still getting regular updates from our downstream provider that they are working to resolve the issue, but service has not yet been restored. We continue to monitor.
- monitoring Jun 13, 2023, 08:50 PM UTC
Our downstream provider has updated that service is being restored and we can see that our API's are now responding again. We have seen stable service for the past 15 minutes so we are moving this incident to monitoring.
- resolved Jun 13, 2023, 10:04 PM UTC
This incident has been resolved.