Mitel experienced a minor incident on September 27, 2023 affecting Notifications and Presence, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2023, 01:21 PM UTC
We are currently investigating elevated error rates on the Notify and Presence services in EU region. At this time it does not appear to be affecting service but we will continue to investigate and update accordingly.
- identified Sep 27, 2023, 06:32 PM UTC
We have identified the cause of the elevated error rates and are working on a fix.
- monitoring Sep 28, 2023, 12:02 AM UTC
A fix has been deployed and we are no longer observing an elevated error rate. We will continue to monitor before moving this incident to Resolved.
- monitoring Sep 28, 2023, 12:03 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 28, 2023, 03:07 PM UTC
This incident has been resolved. The elevated error rate was caused by an unhandled exception in a recent update to the public cloud and that has been fixed now.