Mitel experienced a critical incident on June 19, 2024 affecting Tunnel, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Tunnel
Update timeline
- investigating Jun 19, 2024, 03:24 AM UTC
We are receiving multiple reports of CloudLink Gateways losing connection in the AP region. Customers may receive an error message with "CLGW_ERROR_LITTLE_MOLE_FAILURE". We are currently investigating the cause.
- identified Jun 19, 2024, 03:42 AM UTC
We have identified the issue and are working on a fix.
- monitoring Jun 19, 2024, 04:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 20, 2024, 11:55 AM UTC
This incident has been resolved. An incorrect retention policy resulted in the container image being removed which took the service offline.