Mitel experienced a minor incident on August 13, 2024 affecting Workflow and Workflow and 1 more component, lasting 6d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 13, 2024, 03:00 PM UTC
We have identified an issue where presence status from Microsoft Teams is not in sync with MiCollab. Users may notice their presence in MiCollab does not match Microsoft Teams. We are currently working on a fix and will provide an update once the fix has been deployed.
- resolved Aug 20, 2024, 02:35 PM UTC
The presence status from Microsoft Teams is now correctly syncing with MiCollab again. This was caused by an issue with Microsoft Teams as acknowledged by Microsoft. It lasted from Aug 8, 2024, 8:00 p.m. EDT until Aug 15, 2024, 7:00 p.m. EDT. Please see Issue ID TM859169 in your Microsoft 365 Admin Center Service Health dashboard for more information.