Mitel incident

Elevated Error Rates in EU Region

Minor Resolved View vendor source →

Mitel experienced a minor incident on August 28, 2024 affecting Presence, lasting 8d. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2024, 02:23 PM UTC
Resolved
Sep 05, 2024, 03:03 PM UTC
Duration
8d
Detected by Pingoru
Aug 28, 2024, 02:23 PM UTC

Affected components

Presence

Update timeline

  1. investigating Aug 28, 2024, 02:23 PM UTC

    We are currently investigating elevated error rates on the Presence service in EU region. At this time it does not appear to be affecting service but we will continue to investigate and update accordingly.

  2. monitoring Sep 03, 2024, 03:25 PM UTC

    The Presence service in the EU region has returned to normal operation. We will continue to monitor over the next few days.

  3. resolved Sep 05, 2024, 03:03 PM UTC

    This incident has been resolved. The incident appears to be as a result of unexpected issues within the network. We are no longer seeing elevated error rates and service has been healthy for the past 5 days.