Mitel experienced a minor incident on September 13, 2024 affecting Workflow and Workflow and 1 more component, lasting 5d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 13, 2024, 09:34 PM UTC
We are aware of an issue when customers send messages through the Twilio Integration configured via Mitel Administration Portal to MiContact Center Business. The messages will get routed to the agent however the agent is unable to send messages back to the customer. The agent inside of WebIgnite will see a message "Unable to send previous message." We are currently working on a fix and will provide an update once it has been deployed.
- monitoring Sep 16, 2024, 12:34 PM UTC
A fix has been deployed and the Twilio Integration should be working correctly again. We will continue to monitor for a couple days before closing this issue.
- resolved Sep 19, 2024, 02:47 PM UTC
This issue has been resolved. A deployment on September 12th inadvertently impacted the Twilio integration which was subsequently fixed with a deployment on September 13th.