Mitel incident

CloudLink Presence Status Issues

Notice Resolved View vendor source →

Mitel experienced a notice incident on April 30, 2025, lasting 42d 22h. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 04:06 PM UTC
Resolved
Jun 12, 2025, 02:15 PM UTC
Duration
42d 22h
Detected by Pingoru
Apr 30, 2025, 04:06 PM UTC

Update timeline

  1. investigating Apr 30, 2025, 04:06 PM UTC

    We are aware of an issue with presence status displaying incorrectly. The issue is currently under investigation and we will give further updates when available.

  2. monitoring May 22, 2025, 02:09 PM UTC

    A fix has been deployed with the CloudLink Gateway release 1.4.0.01-3826 or later.

  3. resolved Jun 12, 2025, 02:15 PM UTC

    This incident has been resolved. A change to the presence implementation inadvertently affected the Mitel One application and MiVO400 integration. This was fixed in the CloudLink Gateway release 1.4.0.01-3826.