Mintra had 39 outages in the last 2 years totaling 2489h 35m of downtime — averaging 1.6 incidents per month.
There were 39 Mintra outages since October 21, 2024 totaling 2489h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of some delays for customers who use portal automations. This may impact automatic enrolments of courses for users for customers using this functionality. This is expected to clear and progress throughout the next 24 to 48 hours.
This incident has been resolved.
We are currently experiencing delays with some exam images for our webcam proctored courses. You may experience a delay in receiving your certificate for these specific proctored courses while this is being resolved. Standard / Non-Proctored courses are unaffected.
This incident has been resolved.
We are currently experiencing a temporary issue affecting the availability of the MYCERT platform. We are investigating this issue.
This incident has been resolved.
We are aware that Trainingportal is experiencing performance issues and will show "An error occurred. Contact Administrator" or {"code": InternalServerError", "message" : "Unexpected error happened"} during login for some users. This is being reviewed as a priority.
This incident has been resolved.
We are aware that Trainingportal is experiencing performance issues and will occasionally show 504 and 502 error messages. This is being reviewed as a priority.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
As part of migrating CouchDB instances. Trainingportal Offline remote sites operating fully offline will sync later in the day. Trainingportal Offline Sites will sync as normal. TPOS may still be used as normal on board a remote site. We expect synchronisations to take place later today and be fully synced by tomorrow (Tuesday).
We are continuing to work on a fix for this issue.
This incident has been resolved.
The system is currently performing slower than expected. This is currently being investigated.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users may experience an error when attempting to log in or use the system. This is being investigated at the moment.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Some users may frequently experience a message indicating all Virtual ECDIS VMs are currently occupied. We are currently investigating this as a priority.
We are continuing to investigate this issue. Users may encounter errors when accessing "Practice Mode". The practical questions for the ECDIS Type-Specific Exams have been disabled
We are continuing to monitor Virtual ECDIS Performance. The following Virtual ECDIS remain in Error: - Chartworld eGlobe G2 - Consilium ECDIS G2 - Anschütz Synapsis ECDIS NX - Sperry Marine VisionMaster - Wärtsilä SAM CHARTPILOT Practical Questions remain off for the above Type-Specific ECDIS exams
We are continuing to monitor for any further issues.
We are continuing to monitor Virtual ECDIS Performance. The following Virtual ECDIS machines have now been resolved, and practical questions have been enabled. - Anschütz Synapsis ECDIS NX - Sperry Marine VisionMaster The following Virtual ECDIS remain in Error: - Chartworld eGlobe G2 - Consilium ECDIS G2 - Wärtsilä SAM CHARTPILOT Practical Questions remain off for the above Type-Specific ECDIS exams
The following Virtual ECDIS Machines are currently unavailable. - Chartworld eGlobe G2 - Consilium ECDIS G2 - Wärtsilä SAM CHARTPILOT Practical Questions remain off for the above Type-Specific ECDIS exams.
This incident has been resolved.
We are currently investigating an issue with Trainingportal. Student and Admin accounts may encounter some on-screen errors and session errors.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Administrators may see indexing delays on trainingportal when performing some tasks (Creating User Accounts/Licence Assignment)
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently experiencing a temporary technical issue affecting access to the Virtual ECDIS (Practice Mode). Our team is actively investigating and working on a resolution.
This incident has been resolved.
Some users may temporarily not be visible when searching as an administrator. The accounts are, however, still present and we are investigating as a priority.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and users are being reindexed by the system. Accounts should be becoming visible to administrators and will continue to improve throughout the morning. There is still no impact to student access.
This incident has been resolved.
We are currently experiencing a temporary technical issue affecting access to the Trainingportal website. Our technical team is working to resolve it as a top priority. We appreciate your patience and apologise for the inconvenience.
This incident has been resolved.
Some administrators may see a 404 on the competence tab in the admin interface. Administrators can revert temporarily to the old admin UI as a workaround while this is resolved. We are investigating this a priority.
This incident has been resolved.
Some users may experience a "Something went wrong" message when attempting to complete Webcam authenticated courses. We are investigating this as a priority.
This incident has been resolved.
Some users may experience delays in new accounts, enrolments and licenses being visible in the system. We are currently investigating as a priority.
This incident has been resolved.
Some users may experience errors or slower load times. This is being investigated as a priority.
This incident has been resolved.
We are currently aware of an outage with Trainingportal. Users may experience 504 Gateway Time-Out Error. Our development team have been made aware of this and are currently investigating this issue.
This incident has been resolved.
We are aware of issues surrounding the use of the Virtual ECDIS for Type-Specific Training on the Sperry Marine VisionMaster course. Users may encounter an error "All ECDIS simulators are currently occupied. Please try again in few minutes." The practical questions for this ECDIS Type-Specific Exam has been disabled in the interim. Our teams are aware and are currently investigating this.
This incident has been resolved.
We have received reports of system emails being delayed/queued in the system. Our development team are aware and are currently investigating this further.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
This incident has been resolved.