Search functionality is degraded for most sites

Update timeline

1. investigating Mar 13, 2026, 02:17 AM UTC

   Status: Investigating We are seeing errors with our search database and working to investigate and understand the cause to restore functionality. Affected components Display (Degraded performance)

2. identified Mar 13, 2026, 02:28 AM UTC

   Status: Identified We have identified the issue with an upstream provider and are working to rollout a fix to the system. Affected components Display (Degraded performance)

3. monitoring Mar 13, 2026, 02:47 AM UTC

   Status: Monitoring We have implemented a system wide fix and search recovery should be in progress for all sites. We are monitoring to make sure this is the case. Affected components Display (Degraded performance)

4. resolved Mar 13, 2026, 02:57 AM UTC

   Status: Resolved A search outage affected all Mintlify-powered sites after our upstream search provider executed a migration on our search indices. The migration rendered existing indices unavailable, causing search functionality to return errors or no results across all customer sites. The incident was resolved by failing over to backup indices. Impact • Scope: All Mintlify sites with search functionality • User experience: Search queries returned errors or empty results for the duration of the outage • Duration of impact: ~42 minutes Timeline (all times PT) Time Event 7:12 PM Upstream provider begins index migration; search functionality starts failing ~7:20 PM Incident detected via monitoring/alerts ~7:22 PM On-call engineer begins investigation; root cause identified as upstream index migration ~7:30 PM Decision made to fail over to backup indices 7:54 PM Migration to backup indices complete; search functionality restored across all sites Root Cause Our upstream search provider initiated a migration of our search indices without adequate coordination. This migration caused the primary indices to become unavailable, which in turn broke search queries across all Mintlify sites. Resolution Within approximately 10 minutes of detecting the incident, the team initiated a failover to pre-existing backup indices. Once the migration to backup indices completed, full search functionality was restored. Affected components Display (Operational)