Mintlify incident
Investigating - Outage across Dashboard, Search, Authenticated Docs, MCP and Assistant
Mintlify experienced a minor incident on September 3, 2026 affecting Display and Dashboard and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 07:04 PM UTC
Status: Investigating We're currently investigating an issue affecting the hot path for database requests. This is impacting the following services: • Authenticated documentation sites - unavailable • Dashboard - unavailable • Documentation updates - deploys and content updates are not going through • Doc search - unavailable • Assistant - unavailable • MCP - unavailable Unauthenticated (public) documentation sites remain fully available and are not affected by this incident Affected components Updates (Full outage) Dashboard (Full outage) Search (Full outage) Display (Partial outage)
- investigating Sep 02, 2026, 07:13 PM UTC
Status: Investigating The following services have been restored and are operating normally: • Dashboard • Doc search • Assistant • Authenticated documentation sites We're continuing to work on restoring the remaining affected services: • Documentation updates - deploys and content updates are not going through • MCP - unavailable Affected components Updates (Full outage) Dashboard (Operational) Search (Operational) Display (Operational)
- investigating Sep 02, 2026, 07:23 PM UTC
Status: Investigating The services that were previously restored are experiencing issues again. The following are currently unavailable: • Dashboard • Documentation updates - deploys and content updates are not going through • Doc search • MCP • Assistant • Authenticated documentation sites Affected components Display (Partial outage) Updates (Full outage) Dashboard (Full outage) Search (Full outage)
- identified Sep 02, 2026, 07:51 PM UTC
Status: Identified We've identified the underlying database issue and database availability has been restored. We are now scaling impacted services back up in a controlled sequence while monitoring stability. Dashboard, documentation updates and deploys, search, MCP, Assistant, and authenticated documentation sites remain intermittently unavailable. We’ll provide another update as recovery progresses. Affected components Display (Partial outage) Updates (Full outage) Dashboard (Full outage) Search (Full outage)
- monitoring Sep 02, 2026, 09:00 PM UTC
Status: Monitoring Database availability has been restored and all replica members are healthy. We are progressively scaling impacted services back up. Dashboard, documentation updates, search, MCP, and Assistant are recovering but may experience intermittent errors or elevated latency. Some authenticated sites remain affected by a separate DNS issue. We’re monitoring stability and continuing restoration. Affected components Display (Degraded performance) Updates (Degraded performance) Dashboard (Degraded performance) Search (Degraded performance)
- monitoring Sep 02, 2026, 09:59 PM UTC
Status: Monitoring Core platform services are operational, but documentation updates, deploys, and commit checks remain delayed due to processing queue backlogs. We are actively draining the backlogs and restoring normal processing capacity. New updates may continue to experience delays during recovery. We’ll provide another update as processing returns to normal. Affected components Display (Operational) Updates (Degraded performance) Dashboard (Operational) Search (Operational)
- resolved Sep 03, 2026, 12:37 AM UTC
Status: Resolved Documentation updates restored We have worked through the documentation update backlog and re-run all updates that were dropped during the disruption. New deploys and content updates are processing normally. We are continuing to monitor recovery before resolving the incident. Affected components Display (Operational) Updates (Operational) Dashboard (Operational) Search (Operational)