Minikai Outage History
Minikai is up right nowPingoru has recorded 37 incidents for Minikai: 36 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 69 of 720 (10%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 3 | 5 of 720 (1%) |
| July 2026 | 2 | 5 of 744 (1%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 3 | 80 of 516 (15%) |
Incidents, newest first
Minor October 19, 2026 Application outage in the UK region 1h 48m App, API
Started Oct 19, 2026, 05:04 AM UTC· resolved Oct 19, 2026, 06:53 AM UTC
- identified Oct 19, 2026, 05:04 AM UTC
In the UK region, the Minikai application is currently unable to retrieve data from the databases due to an upstream service issue, causing features to fail. The Australian region is unaffected. The issue has been identified and should be resolved shortly.
- resolved Oct 19, 2026, 05:05 AM UTC
This issue has been resolved.
- identified Oct 19, 2026, 06:44 AM UTC
In the UK region, the Minikai application is currently unable to retrieve data from the databases due to an upstream service issue, causing features to fail. The Australian region is unaffected. The issue has been identified and should be resolved shortly.
- resolved Oct 19, 2026, 06:53 AM UTC
This issue has been resolved.
Minor October 18, 2026 Delays in adding new records to memory 52m App
Started Oct 18, 2026, 10:03 PM UTC· resolved Oct 18, 2026, 10:56 PM UTC
- identified Oct 18, 2026, 10:03 PM UTC
Records are currently failing to add to memory. The issue has been identified and a fix will be available shortly.
- resolved Oct 18, 2026, 10:56 PM UTC
This issue has been resolved.
Minor August 19, 2026 Workspace Agent errors when querying other Minis 2h 12m App
Started Aug 19, 2026, 03:17 AM UTC· resolved Aug 19, 2026, 05:30 AM UTC
- identified Aug 19, 2026, 03:17 AM UTC
There are currently issues with the Workspace Agent reaching out to other Minis. We've identified the problem and are deploying a fix.
- resolved Aug 19, 2026, 05:30 AM UTC
The issues with the Workspace Agent has been resolved.
Minor July 20, 2026 Investigating: Delayed Record Syncing 1h 9m Salesforce, App, SQL
Started Jul 20, 2026, 06:37 AM UTC· resolved Jul 20, 2026, 07:47 AM UTC
- investigating Jul 20, 2026, 06:37 AM UTC
We are currently investigating an issue where recently added records are not syncing as expected. As a result, these records will not appear in search results until syncing is restored. This is impacting records from 4pm AEST today onwards. Our team is actively working to resolve the issue and restore normal syncing as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.
- resolved Jul 20, 2026, 07:47 AM UTC
This issue has now been resolved. Record syncing has been restored, and recently added records should be appearing in search results as normal.
Minor July 16, 2026 Delays in user and organisation provisioning 3h 21m Website, Salesforce, App, API and 1 more
Started Jul 16, 2026, 04:51 AM UTC· resolved Jul 16, 2026, 08:12 AM UTC
- identified Jul 16, 2026, 04:51 AM UTC
For a period on 16 July, some account and settings changes were slower than usual to take effect. Normal access to the platform was unaffected and no data was lost. The issue has been resolved and any delayed changes have now been applied.
- resolved Jul 16, 2026, 08:12 AM UTC
For a period on 16 July, some account and settings changes were slower than usual to take effect. Normal access to the platform was unaffected and no data was lost. The issue has been resolved and any delayed changes have now been applied.
Minor June 16, 2026 Application outage 2h 58m Salesforce, App, API, iCare and 1 more
Started Jun 16, 2026, 11:02 AM UTC· resolved Jun 16, 2026, 02:01 PM UTC
- investigating Jun 16, 2026, 11:02 AM UTC
Investigating an issue with the application failing to load data.
- resolved Jun 16, 2026, 02:01 PM UTC
Normal operation has been restored.
Minor June 16, 2026 Integrations Sync Delay 1h 12m SQL
Started Jun 16, 2026, 04:03 AM UTC· resolved Jun 16, 2026, 05:16 AM UTC
- investigating Jun 16, 2026, 04:03 AM UTC
An issue causing sync delays for some integration data has been identified. We're actively working on a fix.
- resolved Jun 16, 2026, 05:16 AM UTC
The integration sync issue has been resolved.
Minor June 4, 2026 'This Mini can't be found' for some Minis, and failures in bulk uploading Records 1h 12m App
Started Jun 04, 2026, 11:09 PM UTC· resolved Jun 05, 2026, 12:22 AM UTC
- investigating Jun 04, 2026, 11:09 PM UTC
Some Minis across the platform are returning 'This Mini can't be found' when attempting to chat with them. This only impacts a subset of customer workspaces. A related issue is causing failures when bulk uploading Records.
- resolved Jun 05, 2026, 12:22 AM UTC
This issue is now resolved.
Minor May 22, 2026 Mini Response Failure 11m App
Started May 22, 2026, 12:02 AM UTC· resolved May 22, 2026, 12:14 AM UTC
- investigating May 22, 2026, 12:02 AM UTC
We are currently investigating an issue where Minis are not returning messages or responses. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide further updates shortly.
- resolved May 22, 2026, 12:14 AM UTC
The issue affecting Minis not returning messages or responses has now been resolved. All services are operating normally again. We appreciate your patience while our team worked to restore functionality.
Minor April 30, 2026 Minikai Access Issue 2m App
Started Apr 30, 2026, 06:32 AM UTC· resolved Apr 30, 2026, 06:35 AM UTC
- investigating Apr 30, 2026, 06:32 AM UTC
We are currently experiencing an issue impacting access to Minikai. Users are able to log in, but Minis are not visible or accessible at this time. Our team is actively investigating and working on a fix. We will provide an update as soon as more information is available. Thank you for your patience.
- resolved Apr 30, 2026, 06:35 AM UTC
The issue impacting access to the Minis is now resolved.
Minor April 27, 2026 New Records Not Appearing in Search 21h 26m App
Started Apr 27, 2026, 01:15 AM UTC· resolved Apr 27, 2026, 10:42 PM UTC
- investigating Apr 27, 2026, 01:15 AM UTC
We are currently investigating an issue affecting search results across the app. Records created or synced in the last 48 hours are not appearing in search, which means responses generated within the app will not reference these recent records. Our team is actively working on a resolution and we will provide an update as soon as more information is available.
- resolved Apr 27, 2026, 10:42 PM UTC
This issue has been resolved and all recent records are now appearing in search.
Minor April 20, 2026 Transcription Feature Disruption 1d 22h App
Started Apr 20, 2026, 05:55 AM UTC· resolved Apr 22, 2026, 04:08 AM UTC
- investigating Apr 20, 2026, 05:55 AM UTC
We are currently experiencing an issue with Mini's transcribe feature not functioning as expected for certain users. The team are actively working on a resolution.
- resolved Apr 22, 2026, 04:08 AM UTC
Issue resolved.
Minor April 20, 2026 User Memory Feature Disruption 44m App
Started Apr 20, 2026, 04:43 AM UTC· resolved Apr 20, 2026, 05:27 AM UTC
- investigating Apr 20, 2026, 04:43 AM UTC
We are currently experiencing an issue with Mini's user memory feature not functioning as expected. This means the Mini may temporarily not remember things like the formatting a user prefers in responses . The team are actively working on a resolution.
- resolved Apr 20, 2026, 05:27 AM UTC
Issue resolved.
Minor March 18, 2026 Application Errors 3m App, API
Started Mar 18, 2026, 02:40 AM UTC· resolved Mar 18, 2026, 02:43 AM UTC
- investigating Mar 18, 2026, 02:40 AM UTC
We’re currently experiencing an increase in errors across the app. Some users may see error messages when attempting to load pages or send messages to the Minis. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
- resolved Mar 18, 2026, 02:43 AM UTC
Issue has been resolved.
Critical March 11, 2026 Outage in Integrations –
Started Mar 11, 2026, 05:31 AM UTC· resolved Mar 11, 2026, 05:31 AM UTC
No vendor updates were posted for this incident.
Minor March 3, 2026 Failures while submitting Draft Records 5m App
Started Mar 03, 2026, 03:50 AM UTC· resolved Mar 03, 2026, 03:56 AM UTC
- investigating Mar 03, 2026, 03:50 AM UTC
We've identified an issue where submitting Draft Records will always fail.
- resolved Mar 03, 2026, 03:56 AM UTC
Issue has been resolved.
Critical March 2, 2026 Minis failing to load 7m
Started Mar 02, 2026, 06:38 AM UTC· resolved Mar 02, 2026, 06:46 AM UTC
No vendor updates were posted for this incident.
Minor February 18, 2026 Routine Scheduled Maintenance 1d 20h
Started Feb 18, 2026, 06:52 AM UTC· resolved Feb 20, 2026, 03:15 AM UTC
- monitoring Feb 18, 2026, 06:52 AM UTC
We are performing routine maintenance which may result in a momentary disruption to our services for a few seconds. If you experience any issues please refresh the app.
- resolved Feb 20, 2026, 03:15 AM UTC
Scheduled maintenance completed.
Minor January 8, 2026 Salesforce integration sync delays 11d 1h
Started Jan 08, 2026, 02:01 AM UTC· resolved Jan 19, 2026, 03:18 AM UTC
No vendor updates were posted for this incident.
Major December 23, 2025 Records failing to be processed 9h 30m
Started Dec 23, 2025, 04:45 AM UTC· resolved Dec 23, 2025, 02:16 PM UTC
No vendor updates were posted for this incident.
Major December 5, 2025 Failures while chatting with Minis 1h 59m
Started Dec 05, 2025, 03:28 AM UTC· resolved Dec 05, 2025, 05:27 AM UTC
No vendor updates were posted for this incident.
Critical October 20, 2025 Identity Provider API Failures 2h 44m
Started Oct 20, 2025, 07:24 AM UTC· resolved Oct 20, 2025, 10:09 AM UTC
No vendor updates were posted for this incident.