Middesk incident
Intermittent latency issues and errors due to upstream infrastructure outage
Middesk experienced a critical incident on June 12, 2025 affecting Business Verification and Dashboard, lasting 21h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:41 PM UTC
We are currently investigating latency problems related to upstream issues from our infrastructure provider.
- identified Jun 12, 2025, 07:11 PM UTC
The issue has been confirmed to be a broader outage with our infrastructure provider. We are actively working with them on remediation and will provide updates as available. Impact includes: - API request errors - Elevated response times - Slower overall order processing for Business Verification - Errors for downloading/exporting PDFs - Intermittent issues logging in with "Sign in with Google"
- identified Jun 12, 2025, 08:07 PM UTC
Google Cloud Platform has identified the root cause and is working on mitigation (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW). We are receiving requests and slowly processing orders during this ongoing incident. We will begin to work through the backlog shortly.
- monitoring Jun 12, 2025, 08:35 PM UTC
Service has been restored to normal operation. We're continuing to monitor the upstream incident as we process a backlog of orders.
- monitoring Jun 12, 2025, 08:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 13, 2025, 04:22 PM UTC
This incident has been resolved.