Middesk incident

Elevated API endpoint latency and error rate

Major Resolved View vendor source →

Middesk experienced a major incident on January 19, 2024 affecting Business Verification and Dashboard, lasting 6h 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2024, 08:56 PM UTC
Resolved
Jan 20, 2024, 03:15 AM UTC
Duration
6h 18m
Detected by Pingoru
Jan 19, 2024, 08:56 PM UTC

Affected components

Business VerificationDashboard

Update timeline

  1. investigating Jan 19, 2024, 08:56 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 19, 2024, 09:44 PM UTC

    We've identified and mitigated the issue. We're working to reduce business processing latency.

  3. monitoring Jan 19, 2024, 09:54 PM UTC

    System latency is returning to normal. We're continuing to monitor.

  4. resolved Jan 20, 2024, 03:15 AM UTC

    This incident has been resolved. The root cause has been identified and fixed and