MessageBird incident

Incoming emails are not creating tickets on Inbox

Notice Resolved View vendor source →

MessageBird experienced a notice incident on July 18, 2025 affecting Inbox - Europe and Inbox - US (West) and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 12:09 PM UTC
Resolved
Jul 18, 2025, 01:02 PM UTC
Duration
52m
Detected by Pingoru
Jul 18, 2025, 12:09 PM UTC

Affected components

Inbox - EuropeInbox - US (West)Inbox - Asia (India)

Update timeline

  1. investigating Jul 18, 2025, 12:09 PM UTC

    Since around 10:30 UTC we are observing that emails incoming to channels are not creating inbox tickets.

  2. investigating Jul 18, 2025, 12:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 18, 2025, 01:00 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 18, 2025, 01:02 PM UTC

    This incident has been resolved. We identified that this impacted a single internal team. No customer was impacted by this.