MessageBird incident

Metrics and contact data are unavailable in us west-1

Major Resolved View vendor source →

MessageBird experienced a major incident on August 4, 2025 affecting Analytics - US (West) and Contacts - US (West), lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2025, 01:02 PM UTC
Resolved
Aug 04, 2025, 02:02 PM UTC
Duration
1h
Detected by Pingoru
Aug 04, 2025, 01:02 PM UTC

Affected components

Analytics - US (West)Contacts - US (West)

Update timeline

  1. investigating Aug 04, 2025, 01:02 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 04, 2025, 01:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 04, 2025, 01:48 PM UTC

    We are continuing monitoring. Failed events are being replayed and should be all processed soon. Journey and Campaigns that failed to trigger should be triggered manually.

  4. resolved Aug 04, 2025, 02:02 PM UTC

    This incident has been resolved.