MeridianLink incident

ML Consumer/Opening - Latency on the LIVE server

Minor Resolved View vendor source →

MeridianLink experienced a minor incident on January 12, 2026 affecting Consumer App Operational Status, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 11:21 PM UTC
Resolved
Jan 13, 2026, 02:30 AM UTC
Duration
3h 8m
Detected by Pingoru
Jan 12, 2026, 11:21 PM UTC

Affected components

Consumer App Operational Status

Update timeline

  1. monitoring Jan 12, 2026, 11:21 PM UTC

    We have received alerts of latency on the live.consumer server. Auto-scaling measures have been implemented, which have provided partial improvement. Our technical team is closely monitoring the situation and working to ensure optimal performance.

  2. monitoring Jan 13, 2026, 12:34 AM UTC

    System performance has returned to normal levels. Our technical team continues to monitor closely to maintain stability and ensure optimal performance.

  3. resolved Jan 13, 2026, 02:30 AM UTC

    This incident has been resolved.