Meridian Outage History

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Meridian had 12 outages in the last 2 years totaling 34h 36m of downtime — averaging 0.5 incidents per month.

There were 12 Meridian outages since July 3, 2024 totaling 34h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.meridiankiosks.com

Notice June 2, 2026

Reporting endpoint maintenance

Detected by Pingoru
Jun 02, 2026, 11:43 PM UTC
Resolved
Jun 03, 2026, 01:04 AM UTC
Duration
1h 21m
Affected: MzeroManage Kiosk Reporting Endpoint
Timeline · 3 updates
  1. identified Jun 02, 2026, 11:43 PM UTC

    Meridian is conducting maintenance for some of our Mzero reporting endpoints. During the maintenance window, there could be brief delays affecting kiosk report processing from some accounts.

  2. monitoring Jun 03, 2026, 12:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 03, 2026, 01:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 20, 2026

Investigating Connectivity Issue

Detected by Pingoru
Mar 20, 2026, 03:39 PM UTC
Resolved
Mar 20, 2026, 03:47 PM UTC
Duration
8m
Affected: MzeroManage View
Timeline · 5 updates
  1. identified Mar 20, 2026, 03:39 PM UTC

    We are currently investigating an issue affecting connectivity between our kiosks and a third-party system. This may impact certain transactions. To restore normal operation, we will be performing a controlled system maintenance action shortly. During this time, there may be a brief interruption in service. We will provide updates as progress is made and confirm once services are fully restored.

  2. identified Mar 20, 2026, 03:39 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 20, 2026, 03:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 20, 2026, 03:46 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 20, 2026, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 11, 2025

Data Processing Delays - Reporting Tools Affected

Detected by Pingoru
Dec 11, 2025, 07:26 PM UTC
Resolved
Dec 11, 2025, 07:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 11, 2025, 07:26 PM UTC

    Between 2:11 PM and 2:23 PM Eastern, some customers accessing view.meridiankiosks.com experienced service unavailability. Monitoring alerts triggered an investigation that quickly isolated the issue to an application-level fault affecting request handling for a subset of sessions. Engineering implemented a targeted patch to remediate the fault and restore normal service.

Read the full incident report →

Major October 20, 2025

SMS Outage

Detected by Pingoru
Oct 20, 2025, 11:13 AM UTC
Resolved
Oct 20, 2025, 08:05 PM UTC
Duration
8h 52m
Affected: MzeroManage Portal WebsiteMzeroManage View
Timeline · 5 updates
  1. identified Oct 20, 2025, 11:13 AM UTC

    Meridian is investigating an outage of SMS messaging.

  2. monitoring Oct 20, 2025, 11:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Oct 20, 2025, 05:50 PM UTC

    We continue to experience service disruptions due to the AWS update affecting the or SMS gateway provider, Twilio. Requests with a delivered success code are queued for delivery upon recovery, while those with failure codes need resending post-restoration. Twilio anticipates no data loss once recovery is achieved.

  4. monitoring Oct 20, 2025, 06:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 20, 2025, 08:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 9, 2025

Payment Processing - Potential Service Interruption

Detected by Pingoru
Oct 09, 2025, 07:01 PM UTC
Resolved
Oct 10, 2025, 12:59 PM UTC
Duration
17h 57m
Affected: MzeroPay
Timeline · 4 updates
  1. investigating Oct 09, 2025, 07:01 PM UTC

    Our upstream provider network for payment has notified Meridian of a disruption and is currently investigating. Updates will be provided as more details become available. Customers using Datacap may be affected.

  2. monitoring Oct 09, 2025, 08:37 PM UTC

    We are currently monitoring intermittent service disruptions impacting payment processing and partner portal access for some U.S. regions. The issue originates with one of our downstream third-party providers, which in turn relies on additional upstream network providers. Meridian systems and our direct upstream partner's network, Datacap, remain operational, and traffic continues to process. Reportedly, some users may experience intermittent timeouts, retries, or brief failovers during transactions. We are actively monitoring the situation and awaiting confirmed updates from our upstream partners. We will continue to post updates as we receive verified information from our providers.

  3. monitoring Oct 09, 2025, 08:39 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 10, 2025, 12:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 8, 2025

Chase Payment Processing incident (Resolved)

Detected by Pingoru
Sep 08, 2025, 02:21 PM UTC
Resolved
Sep 08, 2025, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 08, 2025, 02:21 PM UTC

    MzeroPay customers using Chase may have experienced an interruption in payment processing services due to an outage at Chase. The issue was with the 3rd party Chase platform from around 4:45 AM EST on 09/08/2025. The incident has been resolved, and regular transaction traffic has returned.

Read the full incident report →

Notice April 23, 2025

Elevated API Errors

Detected by Pingoru
Apr 23, 2025, 09:13 PM UTC
Resolved
Apr 23, 2025, 09:40 PM UTC
Duration
26m
Affected: InterAct (youspoutit.com)
Timeline · 3 updates
  1. investigating Apr 23, 2025, 09:13 PM UTC

    We're experiencing an elevated level of API errors in some application services, and are currently looking into the issue.

  2. monitoring Apr 23, 2025, 09:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2025, 09:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 21, 2025

MzeroManage View Customer Portal

Detected by Pingoru
Feb 21, 2025, 02:30 PM UTC
Resolved
Feb 21, 2025, 03:32 PM UTC
Duration
1h 1m
Affected: MzeroManage View
Timeline · 2 updates
  1. monitoring Feb 21, 2025, 02:30 PM UTC

    We've identified an issue with one of our MzeroManage View microservices, which impacted some of our customers using the site view.meridiankiosks.com. The problem has been identified, and mitigation has been applied. We are monitoring the services.

  2. resolved Feb 21, 2025, 03:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 16, 2025

PMK Endpoint Errors

Detected by Pingoru
Jan 16, 2025, 03:35 PM UTC
Resolved
Jan 16, 2025, 04:29 PM UTC
Duration
53m
Affected: MzeroManage Kiosk Reporting Endpoint
Timeline · 3 updates
  1. identified Jan 16, 2025, 03:35 PM UTC

    We're experiencing errors related to PMKs inserting data into the MzeroManage endpoint, and we are currently looking into the issue. Some PMK systems may be affected.

  2. monitoring Jan 16, 2025, 03:52 PM UTC

    Services have been restored, and it may take some time to clear the reporting backlog for any PMK devices affected by the outage.

  3. resolved Jan 16, 2025, 04:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 15, 2024

Update on isolated SMS delays in Europe and APAC

Detected by Pingoru
Oct 15, 2024, 05:11 PM UTC
Resolved
Oct 15, 2024, 08:14 PM UTC
Duration
3h 3m
Affected: Twilio SMS
Timeline · 2 updates
  1. monitoring Oct 15, 2024, 05:11 PM UTC

    We've received word about an incident related to our SMS upstream provider transmitting messages to two isolated parts of Europe and APAC. The majority of our clients are unaffected.

  2. resolved Oct 15, 2024, 08:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2024

Degraded Performance due to High Database Connection Rate

Detected by Pingoru
Jul 23, 2024, 04:55 PM UTC
Resolved
Jul 23, 2024, 05:45 PM UTC
Duration
50m
Affected: MzeroManage Portal WebsiteMzeroManage View
Timeline · 3 updates
  1. identified Jul 23, 2024, 04:55 PM UTC

    Meridian has identified a high number of connections to our database cluster started at 12:33 PM EST, and we have taken steps to mitigate the issue. Service should return to normal shortly.

  2. monitoring Jul 23, 2024, 05:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2024, 05:45 PM UTC

    This incident has been resolved.

Read the full incident report →