Mercari incident

Delays in Customer Support Response Due to High Volume

Notice Resolved View vendor source →

Mercari experienced a notice incident on January 13, 2026 affecting Customer Service, lasting 16d 13h. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 03:41 AM UTC
Resolved
Jan 29, 2026, 04:56 PM UTC
Duration
16d 13h
Detected by Pingoru
Jan 13, 2026, 03:41 AM UTC

Affected components

Customer Service

Update timeline

  1. monitoring Jan 13, 2026, 03:41 AM UTC

    We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.

  2. resolved Jan 29, 2026, 04:56 PM UTC

    This incident has been resolved.