Mendix incident

Mendix Cloud (Frankfurt)- Missing logs on subset of apps

Minor Resolved View vendor source →

Mendix experienced a minor incident on May 21, 2026 affecting Mendix Cloud EU (Frankfurt) and Logging, Monitoring, and Alerting, lasting 20h 11m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 12:49 PM UTC
Resolved
May 22, 2026, 09:01 AM UTC
Duration
20h 11m
Detected by Pingoru
May 21, 2026, 12:49 PM UTC

Affected components

Mendix Cloud EU (Frankfurt)Logging, Monitoring, and Alerting

Update timeline

  1. investigating May 21, 2026, 12:49 PM UTC

    Some of the apps are experiencing issues accessing the logs. The team is investigating the issue.

  2. identified May 21, 2026, 01:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 21, 2026, 01:17 PM UTC

    A fix has been implemented, and we are monitoring the results. Note on log retention: For the affected environments, application and access logs between 13:00 UTC on 20 May 2026 and the time of resolution are not recoverable. Customers reviewing log data from this window will see a gap covering this period.

  4. resolved May 22, 2026, 09:01 AM UTC

    The incident has been resolved. Application logs and access logs are available after the fix. Unfortunately we won't be able to recover the missing logs. We apologize for the inconvenience caused by this outage.