Mendix incident

Mendix Cloud (Frankfut)- Missing logs on subset of apps

Minor Ongoing View vendor source →

Mendix is currently experiencing a minor incident affecting Mendix Cloud EU (Frankfurt) and Logging, Monitoring, and Alerting, which began 52 min ago. The vendor's full update timeline is below.

Started
May 21, 2026, 12:49 PM UTC
Resolved
Ongoing
Duration
● 52m
Detected by Pingoru
May 21, 2026, 12:49 PM UTC

Affected components

Mendix Cloud EU (Frankfurt)Logging, Monitoring, and Alerting

Update timeline

  1. investigating May 21, 2026, 12:49 PM UTC

    Some of the apps are experiencing issues accessing the logs. The team is investigating the issue.

  2. identified May 21, 2026, 01:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 21, 2026, 01:17 PM UTC

    A fix has been implemented, and we are monitoring the results. Note on log retention: For the affected environments, application and access logs between 13:00 UTC on 20 May 2026 and the time of resolution are not recoverable. Customers reviewing log data from this window will see a gap covering this period.