Mend incident

Unscheduled outage in our Saas platform

Notice Resolved View vendor source →

Mend experienced a notice incident on October 1, 2021 affecting Web Console (UI) and Scans Processing and 1 more component, lasting 12h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2021, 04:43 AM UTC
Resolved
Oct 01, 2021, 05:02 PM UTC
Duration
12h 19m
Detected by Pingoru
Oct 01, 2021, 04:43 AM UTC

Affected components

Web Console (UI)Scans ProcessingAPI V1github.com Integration

Update timeline

  1. investigating Oct 01, 2021, 04:43 AM UTC

    Dear Customers and Partners, We are currently experiencing an unscheduled outage in our Saas platform (https://saas.whitesourcesoftware.com). Our DevOps team is fully and actively working on restoring the system back to normal. This is being worked with the utmost priority. We will be providing updates regularly as the investigation progresses. Thanks in advance for your understanding, Avinoam Weitman Support Manager WhiteSource

  2. investigating Oct 01, 2021, 06:52 AM UTC

    Dear Customers and Partners, Our DevOps team is working diligently on restoring the services in https://saas.whitesourcesoftware.com We will continue posting updates about the progress here. Thank you! Avinoam Weitman Support Manager WhiteSource

  3. investigating Oct 01, 2021, 10:11 AM UTC

    Hello everybody, We are still working on restoring the services in saas.whitesourcesoftware.com. The ETA as of now is 4 hours. As always, we will continue posting the updates here, as they come. Thank you, Avinoam Weitman Support Manager WhiteSource

  4. investigating Oct 01, 2021, 10:15 AM UTC

    Hello everybody, We are still working on restoring the services in saas.whitesourcesoftware.com. The ETA as of now is 4 hours. As always, we will continue posting the updates here, as they come. Thank you, Avinoam Weitman Support Manager WhiteSource

  5. investigating Oct 01, 2021, 01:43 PM UTC

    Hello everyone, An important update: We are in the last stages of the restoration process. Once complete, we will run our validation tests. The current ETA is 2 hours. Thank you, Avinoam Weitman Support Manager WhiteSource

  6. monitoring Oct 01, 2021, 03:38 PM UTC

    Dear Customers and Partners, The SaaS environment is back online (saas.whitesourcesoftware.com). All the services have been restored. Kindly note it might take a while for queued scan requests to get processed due to the queue build-up during the outage. We will be monitoring the activity and will update again if we witness any prolonging bottlenecks. Thank you so much for your patience. Avinoam Weitman Support Manager WhiteSource

  7. resolved Oct 01, 2021, 05:02 PM UTC

    Hello everybody, We're glad to announce that the system has been stable since restoring the services in saas.whitesourcesoftware.com. We are now closing this incident. We will update again once the incident report is available. Thank you ! Avinoam Weitman Support Manager WhiteSource