Mend incident

Performance / availability issues in our Saas platform

Notice Resolved View vendor source →

Mend experienced a notice incident on October 26, 2021 affecting Web Console (UI) and Scans Processing and 1 more component, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2021, 09:30 PM UTC
Resolved
Oct 28, 2021, 05:47 AM UTC
Duration
1d 8h
Detected by Pingoru
Oct 26, 2021, 09:30 PM UTC

Affected components

Web Console (UI)Scans ProcessingAPI V1github.com Integration

Update timeline

  1. investigating Oct 26, 2021, 09:30 PM UTC

    Dear Customers and Partners, We have been experiencing some performance and availability issues in our Saas platform (https://saas.whitesourcesoftware.com/). Our DevOps team has been fully engaged and dedicated to bringing the system back to normal operation. We will keep you updated as the investigation progresses. Thank you in advance for your understanding, Jorge Ramirez Director Technical Support - Americas WhiteSource

  2. investigating Oct 27, 2021, 09:48 AM UTC

    Dear Customers and Partners, All the services are available again, although we are still investigating the root cause. We will continue posting updates here. Thank you, Avinoam Weitman Support Manager WhiteSource

  3. investigating Oct 28, 2021, 04:28 AM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 28, 2021, 05:47 AM UTC

    Dear Customer and Partners, We made a few configuration changes yesterday and have been closely monitoring their impact on the system performance since. We're glad to say that the changes have had a very positive affect, as the system's stability has increased since the changes were made. This incident is going to be closed now. We will share more details about the root cause as soon as we conclude the investigation. Thank you all very much for your patience. Avinoam Weitman Support Manager WhiteSource