Mend incident

Unscheduled outage (UI access) in our Saas platform

Critical Resolved View vendor source →

Mend experienced a critical incident on December 12, 2021 affecting Web Console (UI), lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2021, 09:13 PM UTC
Resolved
Dec 12, 2021, 10:32 PM UTC
Duration
1h 18m
Detected by Pingoru
Dec 12, 2021, 09:13 PM UTC

Affected components

Web Console (UI)

Update timeline

  1. investigating Dec 12, 2021, 09:13 PM UTC

    Dear Customers and Partners, We are experiencing an unscheduled outage in our Saas platform (https://saas.whitesourcesoftware.com). It is currently only affecting access to the WhiteSource UI. Other functions such scan or API processing are operating normally. We will provide an update once the situation is rectified. Thank you for your understanding. Jorge Ramirez Director Technical Support - Americas WhiteSource

  2. investigating Dec 12, 2021, 10:18 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 12, 2021, 10:32 PM UTC

    Dear Customers and Partners, We have at this moment resolved the issue that was affecting access to the UI in our Saas platform (https://saas.whitesourcesoftware.com). All services are operating normally at this point. Thanks again for your attention and understanding Jorge Ramirez Director Technical Support - Americas WhiteSource