Mend experienced a minor incident on May 16, 2022 affecting Web Console (UI) and Scans Processing and 1 more component, lasting 1d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 16, 2022, 03:59 PM UTC
Dear customers and partners, Multiple services in app.whitesourcesoftware.com are currently not operational. It stems from a database issue in this particular environment, which our DevOps team is currently working to fix. Affected services: - Scan processing - UI access - APIs - GitHub.com integration We apologize for this temporary service disruption. WhiteSource Support will continue updating this incident, to make sure you get frequent updates on the situation. Avinoam Weitman Support Manager WhiteSource
- investigating May 16, 2022, 06:11 PM UTC
Dear customers and partners, Our DevOps team continues to work hand in hand with the cloud provider to restore service for app.whitesourcesoftware.com. This has a top priority at the moment. The affected services continue to be as follows: - Scan processing - UI access - APIs - GitHub.com integration We will continue delivering regular updates as we work to bring the system back to operational status. Jorge Ramirez Director Technical Support – Americas WhiteSource
- investigating May 16, 2022, 06:40 PM UTC
Dear customers and partners, Service for app.whitesourcesoftware.com has been restored. You may experience momentary slow performance as a result of the process that was executed to resolve the problem. We are continuing to monitor the platform closely as the system stabilizes. We apologize for the inconvenience and appreciate your patience Jorge Ramirez Director Technical Support – Americas WhiteSource
- monitoring May 17, 2022, 06:46 AM UTC
Dear customers and partners, The service for app.whitesourcesoftware.com has been stable in the last several hours. We are closing the incident but continuing to monitor the performance. We will involve the cloud provider as necessary in case any new abnormalities are witnessed. Thank you. Avinoam Weitman Support Manager WhiteSource
- monitoring May 17, 2022, 05:59 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 17, 2022, 06:50 PM UTC
Dear customers and partners, After noticing scans building up in the queue of the GH.com integration, leading to slow scan processing times, our DevOps team added more servers to boost the scan processing capability as a temporary measure until the queue is clear. We will continue monitoring it, until the GH.com integration queue clears. This might take a few hours. WhiteSource Support will continue updating regularly until the normal performance level is restored. Other services are not impacted. Thank you again for your patience. Avinoam Weitman Support Manager WhiteSource
- monitoring May 17, 2022, 06:56 PM UTC
We are continuing to monitor for any further issues.
- resolved May 18, 2022, 12:56 AM UTC
Dear customers and partners, Our GitHub.com integration is now fully operational and all pending scans have been processed. We are closing this incident at this moment but will continuing monitoring closely. Jorge Ramirez Director Technical Support – Americas WhiteSource