Mend incident

Outage in app-eu.whitesourcesoftware.com - scan processing

Mend experienced a critical incident on December 15, 2023 affecting Scans Processing, lasting 13m. The incident has been resolved; the full update timeline is below.

Started: Dec 15, 2023, 12:10 PM UTC
Resolved: Dec 15, 2023, 12:23 PM UTC
Duration: 13m
Detected by Pingoru: Dec 15, 2023, 12:10 PM UTC

Affected components

Scans Processing

Update timeline

identified Dec 15, 2023, 12:10 PM UTC

Dear customers and partners, We experienced a temporary performance issue affecting scan processing in the app-eu.whitesourcesoftware.com environment. Kindly note that we have identified the root cause and took action to restore the service. We apologize for this temporary service disruption. Matvey Lisov Technical Support Engineer Mend.io
resolved Dec 15, 2023, 12:23 PM UTC

Dear customers and partners, The incident has been resolved. We apologize for this temporary service disruption. Matvey Lisov Technical Support Engineer Mend.io