Mend incident

Performance / availability issues in our Saas platform

Mend experienced a notice incident on October 28, 2021 affecting Web Console (UI) and Scans Processing and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started: Oct 28, 2021, 12:11 PM UTC
Resolved: Oct 28, 2021, 01:01 PM UTC
Duration: 50m
Detected by Pingoru: Oct 28, 2021, 12:11 PM UTC

Affected components

Web Console (UI)Scans ProcessingAPI V1github.com Integration

Update timeline

investigating Oct 28, 2021, 12:11 PM UTC

Dear Customers and Partners, We have been experiencing intermittent performance and availability issues in our Saas platform today (https://saas.whitesourcesoftware.com/). Our DevOps team has been fully engaged and dedicated to investigating these issues. We will keep you updated as the investigation progresses. At the moment all systems are operational. Thank you for your understanding, Jorge Ramirez Director Technical Support - Americas WhiteSource
resolved Oct 28, 2021, 01:01 PM UTC

This incident has been resolved.