Mend incident

Potential Scan Failures Due to Database Misconfiguration

Mend experienced a notice incident on August 26, 2024 affecting Scans Processing, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started: Aug 26, 2024, 01:35 PM UTC
Resolved: Aug 26, 2024, 07:40 PM UTC
Duration: 6h 5m
Detected by Pingoru: Aug 26, 2024, 01:35 PM UTC

Affected components

Scans Processing

Update timeline

identified Aug 26, 2024, 01:35 PM UTC

We are currently addressing a database misconfiguration in saas.mend.io that may cause scan failures for some customers in the coming hours. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and are committed to minimizing the impact. We will provide further updates as the situation progresses. Thank you for your patience and understanding.
monitoring Aug 26, 2024, 07:07 PM UTC

Issue was resolved - All failed scans are going to reprocessed
resolved Aug 26, 2024, 07:40 PM UTC

Incident was resolved