Mend incident

Performance degradation in saas.whitesourcesoftware.com

Minor Resolved View vendor source →

Mend experienced a minor incident on September 4, 2024 affecting Scans Processing and API V1 and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 09:47 AM UTC
Resolved
Sep 04, 2024, 12:25 PM UTC
Duration
2h 37m
Detected by Pingoru
Sep 04, 2024, 09:47 AM UTC

Affected components

Scans ProcessingAPI V1API V2github.com Integration

Update timeline

  1. investigating Sep 04, 2024, 09:47 AM UTC

    Users may experience slowness in scans, API calls and developer platform.

  2. identified Sep 04, 2024, 10:07 AM UTC

    We are working to resolve the issue.

  3. monitoring Sep 04, 2024, 10:30 AM UTC

    Issue has been resolved and we are monitoring the system.

  4. resolved Sep 04, 2024, 12:25 PM UTC

    This incident has been resolved.