Mend incident

SCA Scans delays on SAAS environment

Minor Resolved View vendor source →

Mend experienced a minor incident on November 12, 2024 affecting Scans Processing, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2024, 11:08 AM UTC
Resolved
Nov 12, 2024, 01:50 PM UTC
Duration
2h 42m
Detected by Pingoru
Nov 12, 2024, 11:08 AM UTC

Affected components

Scans Processing

Update timeline

  1. investigating Nov 12, 2024, 11:08 AM UTC

    We have identified a critical issue in SCA scanning in SAAS environment. Our team is currently investigating. More updates to follow

  2. investigating Nov 12, 2024, 12:12 PM UTC

    Our team is in the process of diagnosing the issue. We appreciate your patience as we work to find a resolution

  3. monitoring Nov 12, 2024, 12:54 PM UTC

    The issue has been resolved. We are now monitoring the system to ensure stability.

  4. resolved Nov 12, 2024, 01:50 PM UTC

    This incident has been resolved.