Mend incident

Outage in saas.whitesourcesoftware.com - scan processing / UI access

Critical Resolved View vendor source →

Mend experienced a critical incident on March 12, 2025 affecting Web Console (UI) and Scans Processing and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2025, 04:00 PM UTC
Resolved
Mar 12, 2025, 04:00 PM UTC
Duration
—
Detected by Pingoru
Mar 12, 2025, 04:00 PM UTC

Affected components

Web Console (UI)Scans ProcessingAPI V1

Update timeline

  1. resolved Mar 12, 2025, 04:28 PM UTC

    Dear customers and partners, We experienced a temporary performance issue affecting scan processing and accessing the UI in the saas.whitesourcesoftware.com environment. Kindly note that we have identified the root cause and took action to restore the service. We apologize for this temporary service disruption. Matvey Lisov Technical Support Team Leader Mend.io