Melo Technology incident

Provisioning & Cloud Softphone SMS Service Trouble

Notice Resolved View vendor source →

Melo Technology experienced a notice incident on November 19, 2022 affecting MeloText SMS/MMS Services, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2022, 05:51 PM UTC
Resolved
Nov 19, 2022, 07:20 PM UTC
Duration
1h 29m
Detected by Pingoru
Nov 19, 2022, 05:51 PM UTC

Affected components

MeloText SMS/MMS Services

Update timeline

  1. investigating Nov 19, 2022, 05:51 PM UTC

    We are currently investigating an interruption in our provisioning services. This has also impacted our SMS services embedded in Cloud Softphone. We will provide updates as soon as possible.

  2. investigating Nov 19, 2022, 06:15 PM UTC

    We are continuing our investigation into the issue with our provisioning infrastructure. This issue is known to impact device provisioning platform and SMS services on the Cloud Softphone.

  3. resolved Nov 19, 2022, 07:20 PM UTC

    SMS service and provisioning have been restored.