Melo Technology incident

We are investigating an issue with silence while placing an outgoing calls

Notice Resolved View vendor source →

Melo Technology experienced a notice incident on July 31, 2023 affecting Outgoing Calls, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2023, 02:25 PM UTC
Resolved
Jul 31, 2023, 04:54 PM UTC
Duration
2h 29m
Detected by Pingoru
Jul 31, 2023, 02:25 PM UTC

Affected components

Outgoing Calls

Update timeline

  1. investigating Jul 31, 2023, 02:25 PM UTC

    We are investigating an issue with silence while placing an outgoing calls.

  2. investigating Jul 31, 2023, 02:27 PM UTC

    Calls are now completing. We are still investigating.

  3. monitoring Jul 31, 2023, 02:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 31, 2023, 04:54 PM UTC

    We are writing to inform you that our calling services encountered an outage at 10:25:05 EST 2023. However, I am glad to share that we swiftly resolved the issue by restarting the service, resulting in a successful recovery. As a result, we will be closing this ticket. Thank you for your understanding.