Melo Technology incident

Service Update: MeloSip Click2Call - Resolved

Notice Resolved View vendor source →

Melo Technology experienced a notice incident on December 4, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2023, 03:05 PM UTC
Resolved
Dec 04, 2023, 03:00 PM UTC
Duration
—
Detected by Pingoru
Dec 04, 2023, 03:05 PM UTC

Update timeline

  1. resolved Dec 04, 2023, 03:05 PM UTC

    Time of Incident: Identified at 9:57 AM Issue: We experienced a disruption with our MeloSip Click2Call service this morning. Our team promptly investigated and discovered that the API services were impacted, resulting in a failure of all API requests, including MeloSip. Resolution: We acted swiftly to restart the service, and I'm pleased to report that the API service is now fully operational again. Ongoing Actions: An in-depth investigation into the root cause of this issue is currently underway to prevent any future occurrences. Current Status: All services are fully functional and operational. We sincerely apologise for any inconvenience caused by this interruption. We thank you for your patience and understanding during this time.