Melo Technology incident

Siclytics Call Monitoring & CPR Report Accessibility Issue

Notice Resolved View vendor source →

Melo Technology experienced a notice incident on January 23, 2024 affecting SIClytics Web GUI and Monitor Whisper Panel, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2024, 03:41 PM UTC
Resolved
Jan 23, 2024, 06:38 PM UTC
Duration
2h 56m
Detected by Pingoru
Jan 23, 2024, 03:41 PM UTC

Affected components

SIClytics Web GUIMonitor Whisper Panel

Update timeline

  1. investigating Jan 23, 2024, 03:41 PM UTC

    We're aware of issues with call monitoring and viewing today's CPR reports in Siclytics. Our team is investigating and working hard to fix this. We'll keep you posted on our progress. Thanks for your patience!

  2. investigating Jan 23, 2024, 05:55 PM UTC

    We apologize for the delayed resolution. We have identified a potential cause for the lack of updates in Siclytics and are currently collaborating with our engineers to confirm the issue. We aim to provide updates shortly. Thank you for your patience while we continue investigating.

  3. resolved Jan 23, 2024, 06:38 PM UTC

    The issue with Siclytics reporting on active calls and the CPR report has been resolved. We sincerely apologize for any inconvenience this may have caused.