Melo Technology experienced a notice incident on April 1, 2024 affecting DaFeeder Web GUI & Dialer, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2024, 07:32 PM UTC
We are currently investigating performance issues and a distinct problem in DaFeeder related to the erroneous timezone on lead activities. Our team is making every effort to rectify these issues promptly. Rest assured; we will keep you informed with progress updates as soon as they are available. We appreciate your patience and comprehension during this time.
- investigating Apr 02, 2024, 12:24 PM UTC
Unfortunately, despite many investigations throughout the evening, we were unsuccessful in implementing a resolution before the work hours this morning. We apologize for the inconvenience while we continue to investigate the issue with the time zone. We hope to be able to provide a significant update by 12 noon today.
- identified Apr 02, 2024, 04:34 PM UTC
We have identified the root of the problem related to time zones and have successfully rolled out an update to the demo environments. We are working to implement these updates. Improvements should be expected by most within the next 2 hours.
- resolved Apr 03, 2024, 05:17 PM UTC
The issues with DaFeeder over the past couple days have been resolved. We sincerely appreciate your patience during this time.