Melo Technology experienced a notice incident on July 18, 2024 affecting MeloText SMS/MMS Services, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
MeloText SMS/MMS Services
Update timeline
- investigating Jul 18, 2024, 02:07 PM UTC
We are currently investigating issues with sending and receiving SMS messages within our Cloud Softphone service. Our engineers are actively working to resolve this. We will provide updates as soon as they are available. Thank you for your patience.
- resolved Jul 18, 2024, 02:14 PM UTC
Upon investigation, we have resolved the SMS service disruption, which was identified as an API connectivity issue. This has been fixed, and we will perform maintenance in the near future to permanently address the situation. Thank you for your understanding.