Melo Technology incident

SMS Errors. Messages not being completed

Notice Resolved View vendor source →

Melo Technology experienced a notice incident on July 22, 2024 affecting MeloText SMS/MMS Services, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2024, 02:25 PM UTC
Resolved
Jul 22, 2024, 02:41 PM UTC
Duration
15m
Detected by Pingoru
Jul 22, 2024, 02:25 PM UTC

Affected components

MeloText SMS/MMS Services

Update timeline

  1. investigating Jul 22, 2024, 02:25 PM UTC

    We are currently investigating errors with SMS messaging through the cloud softphone desktop app and mobile device. Updates will follow as soon as they are available.

  2. identified Jul 22, 2024, 02:37 PM UTC

    We have identified the issue with mobile and desktop SMS messaging. Our team is actively working on a fix and will update this ticket as soon as possible. Thank you for your patience.

  3. resolved Jul 22, 2024, 02:41 PM UTC

    I am happy to report that SMS services have been restored. We apologize for the inconvenience our maintenance is now complete.