Melo Technology experienced a notice incident on November 5, 2024 affecting SIP Registration, lasting 19h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2024, 07:49 PM UTC
We are currently investigating an issue. with lines registering on the network which is causing and the inability to make and receive phone calls. We are investigating this with agency.
- monitoring Nov 05, 2024, 07:50 PM UTC
Registration has been restored and we are now monitoring.
- monitoring Nov 05, 2024, 07:52 PM UTC
We’ve identified a potential cause for the recent registration interruption and apologize for any inconvenience this may have caused. To address this issue, we will be conducting maintenance on our infrastructure this evening, which should help prevent future occurrences. Thank you for your patience and understanding. This status page will remain open until the maintenance has been completed.
- monitoring Nov 05, 2024, 08:02 PM UTC
We are seeing lines unregistering again and are actively working to improve reliability.
- monitoring Nov 05, 2024, 08:05 PM UTC
We are performing an emergency maintenance in an effort to restore extension registration. During this time, registrations will be up and down. We will update you asap.
- monitoring Nov 05, 2024, 08:07 PM UTC
We are currently restarting critical services which will interrupt calls temporarily. Updates will follow shortly.
- monitoring Nov 05, 2024, 08:10 PM UTC
We have performed an essential restart of services in an attempt to restore registrations to a reliable state. We are currently monitoring services starting back up and will update shortly.
- monitoring Nov 05, 2024, 08:14 PM UTC
Upon restarting services, we see that lines are now registering, however there is an issue with initiating calls. Investigating is ongoing.
- monitoring Nov 05, 2024, 08:17 PM UTC
We sincerely apologize for the delay in resolution. Our engineers are engaged and estimate that we will be able to provide a more substantial update within 15 minutes.
- monitoring Nov 05, 2024, 08:19 PM UTC
Registrations are completing and calls are now flowing on the network. At this time there does not seem to be any services impacted. We are containing to investigate.
- resolved Nov 06, 2024, 02:51 PM UTC
Last night our engineers performed a maintenance to resolve the root cause of issues faced with device registration and calling. This morning, after careful monitoring we see registrations and calls are operating optimally. This incident is resolved.