Melo Technology incident

SMS messages failing with CloudSoftphone (502 Bad gateway)

Notice Resolved View vendor source →

Melo Technology experienced a notice incident on January 6, 2025 affecting SMS Marketing and MeloText SMS/MMS Services, lasting 12h 58m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2025, 09:15 PM UTC
Resolved
Jan 07, 2025, 10:13 AM UTC
Duration
12h 58m
Detected by Pingoru
Jan 06, 2025, 09:15 PM UTC

Affected components

SMS MarketingMeloText SMS/MMS Services

Update timeline

  1. investigating Jan 06, 2025, 09:15 PM UTC

    We are currently investigating a problem with Sending/Receiving SMS messages using the cloud softphone application. Users are receiving an error 502 response. We will update as soon as possible.

  2. identified Jan 07, 2025, 01:36 AM UTC

    We apologize for the continued service disruption in SMS services using our cloud Softphone application. We have identified the issue to our core underlying switch provider for SMS. They have informed us they are restoring services and anticipate a full resolution by 9 AM Eastern standard time Tuesday morning. We apologize for the inconvenience and look forward to providing you a positive update in the morning.

  3. resolved Jan 07, 2025, 10:13 AM UTC

    CloudSoftphone SMS service has been restored.