Melo Technology incident

Service Disruption Notice: Siclytics Intelligent Call Recap

Notice Resolved View vendor source →

Melo Technology experienced a notice incident on May 12, 2025 affecting Intelligent Call Recap, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2025, 07:42 PM UTC
Resolved
May 12, 2025, 08:48 PM UTC
Duration
1h 6m
Detected by Pingoru
May 12, 2025, 07:42 PM UTC

Affected components

Intelligent Call Recap

Update timeline

  1. investigating May 12, 2025, 07:42 PM UTC

    We are currently experiencing a service disruption affecting Siclytics Intelligent Call Recap. Users may encounter a “500 Server Error” on screen, and automated call recaps are not completing as expected. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide an update as soon as more information becomes available.

  2. investigating May 12, 2025, 08:48 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 12, 2025, 08:48 PM UTC

    Resolved.