Major Migration and Upgrade of our Telecom Infrastructure (Downtime & IP Address Update)

Update timeline

1. scheduled Oct 15, 2015, 05:01 PM UTC

   If you’re a MeloTel client then you are well aware that there are always improving and making changes happening within our company. We have a very important announcement that affects all of the VoIP Services that MeloTel has available. We are extremely excited to reveal that we are migrating our DC1 Data Centre to a brand new state-of-the-art cloud facility known as Amazon Web Services (Amazon Cloud). This move will give us the opportunity to grow and expand our platform as well as increase our serviceability. The migration of the MeloTel infrastructure to our new cloud is scheduled November 7th 2015, beginning at 2am EST. The only minor unfortunate downside to the move is that there will be a temporary service interruption for all of our customers across all of our platforms. Of course, it is always our intention to provide the absolute best customer service experiences to our clients. So we certainly understand those who may feel inconvenienced by the interruption. There never really is a good time to have your services interrupted, and we totally recognize that. However, we’re left without much of a choice, considering that we will need to physically move our equipment in order to build on our network. The migration represents a necessary part of our commitment to offer even better service going forward. So we would definitely appreciate your understanding and patience during the time of the move. Some customers will be required to update their DNS pointers to our new IP addresses. You will notified directly if this affects you. During this maintenance, we are anticipating 2-4 hours of complete service interruption. The rest of the maintenance that we will be conducting will serve to stabilize our redundancies and work on any tweaks to bring the system to full operation. Once the migration has been completed, you may be required to restart your end point devices and routers by disconnecting the power and re-registering to our provisioning servers. Our support lines will be available 24/7 during these migrations. Thank you so much for your patience, understanding and continued support! We look forward to providing you with the best services our industry has to offer for many years to come. If you have any questions about how this migration could affect you, please contact 1-888-635-6835 or email [email protected]

2. scheduled Nov 02, 2015, 03:10 PM UTC

   This is a reminder; MeloTel is migrating our VoIP infrastructure to our new cloud. This is the single most important upgrade to our infrastructure which will eliminate our need to make a move like this for many years to come. During this migration we will experience a downtime between 2-4 hours. As it is planned now we are planning this for November 7th, 2015 starting at 2AM ES.T. During this migration our IP addresses will change and you will be required to update your IP at the same time as the migration to the following IP address: 52.22.71.55 Alternatively you may use the official FQDN for registration which is “sip.melotel.com” and avoid this challenge in the future. If you have any comments, questions or concerns please do not hesitate to contact support directly.

3. scheduled Nov 06, 2015, 01:33 PM UTC

   Tonight is the night. Beginning tonight (tomorrow morning), November 7th, 2015 starting at 2AM ES.T. MeloTel is migrating our VoIP infrastructure to our new cloud. This is the single most important upgrade to our infrastructure which will eliminate our need to make a move like this for many years to come. During this migration we will experience a downtime between 2-4 hours. During this migration our IP addresses will change and you will be required to update your IP at the same time as the migration to the following IP address: 52.22.71.55 Alternatively you may use the official FQDN for registration which is “sip.melotel.com” and avoid this challenge in the future. If you have any comments, questions or concerns please do not hesitate to contact support directly at [email protected] or by calling 1-888-635-6835, option 3.

4. scheduled Nov 07, 2015, 06:00 AM UTC

   Maintenance will begin as scheduled in 60 minutes.

5. in progress Nov 07, 2015, 06:53 AM UTC

   Maintenance has begun.

6. monitoring Nov 07, 2015, 09:47 AM UTC

   The migration and update is completed. We are currently verifying the configuration before turning services back on. Shouldn't be much longer.

7. monitoring Nov 07, 2015, 11:08 AM UTC

   The MeloTel Migration and Upgrade is completed. Calling services are restored and you should ahve no problems making or reciving calls. Presently were are continuing to work on one service (fax services) which is in fault state. This ticket will remain open until faxing services have been fully restored.

8. completed Nov 07, 2015, 11:42 AM UTC

   We are extremely happy to report that our migration and upgrade is completed without incident. All services have been restored and access to the web interface has been permitted again. Remember, if you do experience any problem making or receiving calls, we ask that you first restart your end point device and try again. if that fails, please call customer support at 1-888-635-6835 Thank you for your patience and we look forward to this great new step in our technology.