MedicalDirector incident

HealthLink Full Outage (P1) - Identified

Minor Resolved View vendor source →

MedicalDirector experienced a minor incident on July 28, 2025 affecting Healthlink, lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 06:59 AM UTC
Resolved
Jul 30, 2025, 02:12 AM UTC
Duration
1d 19h
Detected by Pingoru
Jul 28, 2025, 06:59 AM UTC

Affected components

Healthlink

Update timeline

  1. identified Jul 28, 2025, 06:59 AM UTC

    We are currently experiencing a full-service outage with HealthLink Referrals The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. The issue is related to HealhtLink Referrals We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.

  2. monitoring Jul 28, 2025, 10:57 PM UTC

    A fix has been applied and we are monitoring the results

  3. resolved Jul 30, 2025, 02:12 AM UTC

    This incident has been resolved