MediaSilo Outage History

MediaSilo is up right now

MediaSilo had 4 outages in the last 2 years totaling 19h 42m of downtime — averaging 0.2 incidents per month.

There were 4 MediaSilo outages since January 15, 2025 totaling 19h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mediasilo.com

Notice July 8, 2026

Possible Playback Failures on Watermarked Content

Detected by Pingoru
Jul 08, 2026, 07:20 PM UTC
Resolved
Jul 09, 2026, 02:17 AM UTC
Duration
6h 57m
Affected: Web ApplicationiOS AppMacOS ApplicationAndroid AppWindows ApplicationFile IngestMediaSilo for tvOSVideo PlaybackImage and Document PreviewsSource File DownloadSpotlightSafeStreamEmail DeliverySSOSFTP
Timeline · 2 updates
  1. identified Jul 08, 2026, 07:20 PM UTC

    MediaSilo is currently experiencing minor issues impacting video playback for watermarked content. There may be possible playback failures on some content that is watermarked. The issue has been identified and we are currently working on a resolution.

  2. resolved Jul 09, 2026, 02:17 AM UTC

    This has been resolved.

Read the full incident report →

Notice October 20, 2025

Service Interruption

Detected by Pingoru
Oct 20, 2025, 04:43 PM UTC
Resolved
Oct 20, 2025, 11:15 PM UTC
Duration
6h 31m
Affected: Web ApplicationiOS AppMacOS ApplicationAndroid AppWindows ApplicationFile IngestMediaSilo for tvOSVideo PlaybackImage and Document PreviewsSource File DownloadSpotlightSafeStreamEmail DeliverySSOSFTP
Timeline · 3 updates
  1. identified Oct 20, 2025, 04:43 PM UTC

    We have identified a service interruption that has caused possible instability issues to the system and may impact use of service. We have identified this issue through one of our upstream providers and are currently working on the issue.

  2. monitoring Oct 20, 2025, 10:21 PM UTC

    This is now resolved. We are now currently monitoring the situation.

  3. resolved Oct 20, 2025, 11:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Service Offline

Detected by Pingoru
Jun 12, 2025, 07:29 PM UTC
Resolved
Jun 12, 2025, 09:20 PM UTC
Duration
1h 50m
Affected: Web ApplicationiOS AppMacOS ApplicationAndroid AppWindows ApplicationFile IngestMediaSilo for tvOSVideo PlaybackImage and Document PreviewsSource File DownloadSpotlightSafeStreamEmail DeliverySSOSFTP
Timeline · 3 updates
  1. identified Jun 12, 2025, 07:29 PM UTC

    We have identified a service interruption from a widespread GCP outage that has caused MediaSilo to go offline. We are currently monitoring the outage and working to release an update to bring the platform back online.

  2. monitoring Jun 12, 2025, 08:35 PM UTC

    MediaSilo is now back online and we are currently monitoring the system's recovery. There may be delays in video processing while the queue is being processed.

  3. resolved Jun 12, 2025, 09:20 PM UTC

    This has now been resolved.

Read the full incident report →

Notice January 15, 2025

Asset Processing Currently Experiencing Potential Delays

Detected by Pingoru
Jan 15, 2025, 08:20 PM UTC
Resolved
Jan 16, 2025, 12:43 AM UTC
Duration
4h 23m
Affected: Web ApplicationMacOS ApplicationWindows ApplicationFile IngestVideo PlaybackSafeStream
Timeline · 3 updates
  1. investigating Jan 15, 2025, 08:20 PM UTC

    Processing for assets are currently experiencing potential delays. Assets can still be uploaded, but may experience encoding delays once the upload has completed. Engineering is currently investigating.

  2. monitoring Jan 15, 2025, 09:25 PM UTC

    A fix has been implemented and any delayed uploaded assets are now in the queue to encode. We are currently monitoring the situation.

  3. resolved Jan 16, 2025, 12:43 AM UTC

    This has now been resolved.

Read the full incident report →